Descrizione lavoro:

JOB PURPOSE

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. 

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. 

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.  

RESPOSIBILITIES

SERVICE AND SALES 

Meet and exceed individual and store sales and other commercial KPIs  

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction 

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling 

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client. 

Be efficient in following-up and delivering after-sales services to our clients 

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required 

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines 

Foster team work and a positive work climate 

CLIENT ENGAGEMENT 

Build meaningful relationships with Clients 

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases. 

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset 

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests 

PERSONAL PROFILE

A proven track record in delivering sales and exceeding targets 

Previous experience in Clientelling  

A strong interest in fashion, art and culture  

Strong product knowledge and good understanding of store retail operations 

Understanding of competitor products  

Experience in working as part of a team 

Fluent in the local language; English proficiency is desirable. Knowledge of Chinese would be considered a plus.

Other language knowledge is desirable 

Demonstrates Confidence, Curiosity, Conviction, and Care  

Enjoys being part of a team 

Energetic, Pro-active and self-motivated 

Detail-oriented and creative with a passion for selling  

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels 

Results driven and commercial mindset   

Flexible, collaborative and adaptable approach to work 

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Livello di istruzione: Diploma professionale
Esperienza di lavoro: Minore di 6 mesi

Client Advisor

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